Kara Hartley, 311 Customer Service Representative, for City and County of Denver, Technology Services, works a shift in her basement home office on April 5, 2019, in Parker Colorado. (Jeremy Sparig, Special to The Colorado Sun)

“Whose dog is this?” and other odd questions fielded by Denver’s resourceful 311 agents

Denver's help line — and companion app — have reduced wait times from 8 minutes to 28 seconds since 2017

Coloradans Primary category in which blog post is published

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News Primary category in which blog post is published

Shootings and shock value: Hoodies, video use similar tactics — including invoking Columbine massacre

Both used shock value to make a point about gun violence — and both are dealing with different levels of reaction, some positive and, in the case of the fashion show, a lot of it negative

Culture Primary category in which blog post is published

Telluride’s Original Thinkers blends stories with art, music, movies, performances

“We hope people come out of this festival with not just clarity for what’s going on, but some fuel or juice to deal with everything and say ‘I can get out there make a positive impact,’” says organizer.