Technical Support FAQs

Click on “My Account” on the upper left corner of our header. From there, you will find links to your newsletter preferences and Donor Portal.

Instead of a password, you will be sent a link to your email to access either your newsletter preferences or donor portal.

New to The Sun? Head over to coloradosun.com/newsletters and select the ones you are interested in receiving.

Already have an account and just looking to adjust your preferences? Click on “My Account” on the upper left corner of our header. Look for newsletter preferences in your dashboard.

Enter your email and click submit. Check your inbox for a link to your newsletter preference center where you can add or remove newsletters.

Not getting a newsletter you signed up for? Here are some common reasons:

• Our newsletters are in your spam folder. Please add newsletters@coloradosun.com to your sender list or mark us as “not spam.” Here are instructions on for Gmail, Comcast, Outlook and iCloud.
• You accidentally unsubscribed. Head to your account and look for “newsletter preferences.” Submit your email address. You will be sent an email with your custom newsletter preferences to see what you are or are not signed up for.
• It’s us. We sometimes have technical issues and strive to keep them from affecting our readers. But if you’ve tried both of the above options and are still missing newsletters, please email support@coloradosun.com.

To keep track of the latest stories from The Colorado Sun, turn on notifications in the mobile app. Too many? Turn them off or change the frequency. Here’s how:

• Open your device’s “Settings”
• Press “Notifications”
• For Google Android users, press “Apps,” find and press “Colorado Sun” and open “Notifications.” Toggle notifications on or off.
• For Apple iOS users, find and press “Colorado Sun” or if you don’t see it, press “Siri suggestions.” Then find “Colorado Sun” and toggle notifications on or off.