FAQs

  • How do I become a member?

It’s simple! Just visit cosun.co/join to become a member. If you are having problems signing up, that link should work best. You can get support at newsroom@coloradosun.com or  thecoloradosun@pico.support.

  • Can I pay for a membership by check?

Yes! Visit cosun.co/join to see our annual membership rates. Then make out a check payable to The Colorado Sun with your email address in the note line so we can activate your account. Send the check to The Colorado Sun, 110 16th Street, Denver, CO, 80203. 

We will let you know when we’ve received your payment and your membership account is activated.

  • What if I need help with my membership account? How do I know if I have a membership?

First, try clicking on the small sun in the right-hand corner of the screen. There you can log into your account and check out your membership information — how much you’re paying, when you subscribed, etc.

If you are having billing problems or have questions about payment, email thecoloradosun@pico.support for the fastest remedy and response.

  • What if I need to update my credit card information? 

You can update your credit card information on your membership account at https://coloradosun.com/?pn=manage_payment.

  • What if I want to upgrade my membership level to get your politics newsletter, The Unaffiliated, or otherwise?

You can upgrade your membership at https://coloradosun.com/?pn=manage_payment.

  • How do I apply a discount code?

Click on the “Have a discount code?” button at the top of the membership rates page. Input the code before you put your credit card number in.

If you have an issue with a discount code, please email thecoloradosun@pico.support for the fastest remedy and response.

  • What if I need a receipt?

Email newsroom@coloradosun.com and we will get one to you ASAP.

  • How do I get my newspaper?

The Colorado Sun is a digital-only news service right now, so there is no print edition. If you are trying to keep up with our stories, the best way is through our daily newsletter that has all of our headlines from the past 24 hours. You can sign up at coloradosun.com/daily. Or subscribe to our three-day-a-week newsletter, The Sunriser, at coloradosun.com/sunriser. Otherwise, visit our website each morning — and check back throughout the day — for fresh stories.

You can also keep up with The Sun on Facebook, Twitter and Instagram.

  • I signed up for The Sunriser/The Unaffiliated/The Daily but I’m not receiving it.

First, check that you are subscribed to The Sunriser and The Daily by visiting coloradosun.com/sunriser and coloradosun.com/daily and typing in your email address.

For The Unaffiliated newsletter, you must be a politics+ member to receive it. You can upgrade your membership to receive the newsletter at https://coloradosun.com/?pn=manage_payment.

It also might be that our newsletters are landing in your spam or junk folder. Good news: There is an easy fix!

Simply find one of our emails in your junk/spam folder and make the sender — newsletters@coloradosun.com — a contact. That will prevent our newsletters from ever ending up in your spam inbox again.

You can also drag our emails out of your “Updates” folder into your main folder in Gmail. A video showing you how is below.

  • Do you have an app?

Not yet. The good news is there is a very easy way to get Colorado Sun stories on your phone or tablet.

For iPhone/iPad users:

For Android users:

  • Will you all be on Apple News anytime soon?

That’s a work in progress!

  • Do you have an RSS feed?

Yes: coloradosun.com/feed

  • Why aren’t there comments available on stories?

We are working on making comments available to our paying members. Until then, you can discuss stories with other Sun readers on our Facebook page.

  • How are you guys funded?

We are fortunate to have backing from Civil to get off the ground, but moving forward we will rely on reader support (through paid memberships) and sponsorshops.

You can read about our ethics policy at coloradosun.com/ethics.

  • How do I become a Colorado Sun sponsor?

Email larry@coloradosun.com for rates.

  • How do I submit a letter to the editor?

Send your letter/s to opinion@coloradosun.com.

  • How else can I get in touch with The Sun?

You can find email addresses for our reporters on our about us page. Otherwise, please send a note to newsroom@coloradosun.com and we will make sure your note gets to the appropriate person.